Money matters
Carefully-crafted content for journeys where users spend or manage money is vital for both customer and business. Bolstering customer insight and working closely with stakeholders is key to ensuring you use language that is clear and understandable while remaining reassuring and friendly.
At a glance
I’ve worked on a variety of financial products at John Lewis included all aspects of the checkout journey.
Working across a number of multidisciplinary teams, I have worked on testing and iterating designs making them as usable and on-brand as possible.
I’ve worked with stakeholders from finance, legal, compliance and 3rd party agencies.
POS Credit checkout journey and 3rd party tool
I created content for the interest-free credit purchasing journeys for the John Lewis checkout and 3rd party tool.
